Job Description

As an Engineer, you will design, build, and operate systems in development environment in collaboration with users, product partners, software vendors, and other Engineering teams to increase the speed, reliability, and value of our systems. You will build and maintain end-to-end solutions at scale for our customers and employees across the enterprise, meeting their expectations with the right tools, platforms, and experiences that deliver on caring for people on life's journey.

Responsibilities:

General

• Work with a cross-functional team using agile methodology to define user stories and UX deliverables

• Influence design and product owner decisions based on UX best practices, design principles and research

• Collaborate with developers to find the most effective, expedient and efficient way to implement solutions

• Collect, analyze, present and action feedback and manage changes to deliverables

• Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)

Design

• Design the visual style, interface and interaction flow of applications and experiences

• Develop conceptual diagrams, wireframes, visual mockups and prototypes

• Develop and maintain detailed specifications and design patterns

Information Architecture

• Gather and translate rules and assets into UX systems, programs and enterprise solutions

• Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)

• Advocate for the user and collaborate with business owners to develop features and flows that align with the user's needs

UX Research

• Create research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.

• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas

• Design, recruit / schedule and moderate usability studies and user interviews

Project management

• Provide timely status reporting (including work left to do, issues, risks) on all projects

• Manage all communications necessary to get the project done including negotiating with key stakeholders

Mandatory Skills Description:

• Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training

• 4+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

• Strong skills in modern design and prototyping tools (Sketch, Zeplin, Flinto, Adobe CC, Figma)

• Experience working closely with developers from inception through implementation in an agile environment

• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions

• Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries

• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms

• In-depth understanding of both qualitative and quantitative research methods

• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design

• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus

• Experience rapidly iterating designs to conduct user testing and to deliver to development teams

• Experience in responsive, adaptive and accessible designs

• Ability to manage multiple concurrent projects and communicate effectively with non-technical users

A preferred candidate should posses

Nice-to-Have Skills Description:

Bachelor's or master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training

Languages:

English: C2 Proficient

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