Job Description
Position Overview
We are seeking a talented Media Designer to join our team in creating impactful, engaging learning and media solutions that drive performance and business outcomes. This role requires a unique blend of instructional design expertise, multimedia production capabilities, and visual design skills to develop customer-facing materials, training programs, and enablement content.
Key Responsibilities
- Design and develop engaging, effective learning experiences using adult learning principles and instructional design methodologies
- Create multimedia content including e-learning modules, videos, infographics, job aids, and interactive training materials
- Produce customer-facing enablement materials and marketing content that aligns with brand standards
- Collaborate with subject matter experts and cross-functional teams to translate complex concepts into accessible learning content
- Develop performance support systems including user guides, facilitation guides, and job aids
- Map customer journeys and create data-driven storytelling content for analytical solutions
- Ensure all materials meet accessibility standards (Section 508 compliance)
- Evaluate learning effectiveness using established models and iterate based on feedback
- Manage multiple projects simultaneously using agile methodologies
Skills & Competencies
Instructional Design Expertise
- Deep understanding of adult learning theory including andragogy, experiential learning, and accelerated learning principles
- Proven experience with instructional design models: ADDIE, SAM, and Agile Learning Design
- Expertise in learning objectives alignment and assessment design
- Knowledge of microlearning and blended learning strategies
- Experience developing performance support systems (job aids, user guides, facilitation guides)
- Understanding of accessibility standards (Section 508 compliance)
- Familiarity with evaluation models (Kirkpatrick Model)
Video & Media Production
- Storyboarding and scripting for video content
- Voiceover and narration techniques
- Motion graphics and animation basics
- Video editing for clarity, pacing, and engagement
- Ability to produce professional, customer-facing video materials
Graphic Design & Visual Communication
- Strong foundation in design principles : contrast, hierarchy, alignment, proximity
- Proficiency in typography and color theory
- Expertise in infographic and data visualization design
- Understanding of branding and visual identity alignment
- Knowledge of accessibility in design (color contrast, legibility, alt text requirements)
- Ability to create compelling customer-facing materials
Marketing & CRM Enablement
- Experience with customer journey mapping
- Skill in value proposition messaging
- Ability to create data-driven storytelling for analytical solutions
- Understanding of customer enablement and marketing communications
Strategic Thinking & Collaboration
- Systems thinking and cross-functional alignment capabilities
- Empathy mapping and user-centered design approach
- Strong feedback integration and iterative refinement skills
- Creative problem-solving across multiple formats and mediums
- Excellent collaboration and communication skills
Tools & Software
Instructional Design & E-Learning
- Articulate 360 (Storyline and Rise) -
- Adobe Captivate -
- Camtasia -
Video Production & Editing
- Adobe Premiere Pro OR Final Cut Pro -
- Camtasia (for screen recordings and simple edits) -
Graphic Design & Visual Development
- Adobe Creative Suite:
- Adobe Photoshop -
- Adobe Illustrator -
- Adobe InDesign -
- Canva Pro -
- Microsoft PowerPoint (advanced animations and storytelling) -
Data Visualization & Analytics
- Tableau , Power BI , OR Excel (advanced) -
Collaboration & Project Management
- Mind mapping tool (e.g., Miro, MindMeister, XMind) -
- Confluence OR SharePoint (for documentation) -
- Jira (for agile project management) -
Qualifications
- Bachelor's degree in Instructional Design, Education, Communications, Graphic Design, or related field
- 5+ years of experience in learning experience design, instructional design, or related role
- Demonstrated portfolio showcasing instructional design projects, multimedia content, and customer-facing materials
- Expert-level proficiency with Articulate 360 suite
- Strong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Proven experience with video production and editing tools
- Experience creating accessible content that meets Section 508 standards
- Strong project management skills with experience using agile methodologies
- Excellent written and verbal communication skills
Preferred
- Degree in Instructional Design, Learning Technologies, or related field
- Certification in instructional design (ATD, eLearning Guild)
- Experience in CRM enablement or marketing content development
- Background in data analytics or business intelligence training
- Experience working in cross-functional, matrixed organizations
Portfolio Requirements
Candidates must submit a portfolio demonstrating:
- E-learning modules created with Articulate 360 or similar tools
- Video content with examples of storyboarding, editing, and motion graphics
- Infographics and visual communication pieces
- Customer-facing training or enablement materials
- Examples of accessible design implementations
- Data visualization or analytical storytelling content (if available)
Work Environment
- Hybrid schedule: 4 days per week onsite in Denver, CO office
- Collaborative, creative team environment
- Fast-paced with multiple concurrent projects
Cross-functional collaboration with marketing, product, and operations teams
Job Tags
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