Medical Biller Job at Pacer Group, Santa Monica, CA

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  • Pacer Group
  • Santa Monica, CA

Job Description

Title: Medical Billing Specialist

Location: Santa Monica, CA

Specialty: Non-Clinical – Finance/Accounting

Shift: Day (5 x 8 Hours) 08:00 – 17:00

Positions: 1

Duration: 13 weeks

Core Responsibilities

The Billing Specialist will be responsible for supporting patients’ billing inquiries, including but not limited to:

  • Explanation of benefits
  • Financial assistance requests
  • Patient disputes
  • Insurance verification
  • Credit card payments
  • General billing inquiries

Required Qualifications

  • High School Diploma / GED
  • Minimum 3+ years of experience in healthcare billing
  • Minimum 3+ years of customer service experience
  • Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications

  • Bachelor’s Degree
  • Understanding of medical terminology

Key Duties & Responsibilities

  • Handle inbound call volume while meeting call center metrics and productivity guidelines
  • Work EPIC work queues as assigned by supervisor/manager
  • Participate in special projects as assigned
  • Act as a Subject Matter Expert (SME) to handle complex internal and external inquiries
  • Update and maintain accurate account information (registration, insurance, etc.)
  • Provide detailed documentation for all accounts handled
  • Follow up on unresolved customer-related issues
  • Complete patient callbacks and correspondence in a timely manner
  • Manage escalated issues professionally
  • Perform basic account adjustments as needed

Job Tags

Shift work,

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