Job Description

Req ID: 338788

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Microsoft Dynamics 365 CRM Technical Lead to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

We are currently seeking a Microsoft Dynamics 365 CRM Technical Lead to join our team in Vancouver, BC (remote) .

We are seeking a highly skilled and experienced Microsoft Dynamics 365 CRM Technical Lead to lead the development, customization, and integration of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role involves hands-on technical development, team leadership, and collaboration with solution architects to deliver scalable and robust CRM solutions across multiple modules, including Sales, Customer Service, Marketing, and Field Service.

Responsibilities
•    Lead the end-to-end technical delivery of Microsoft Dynamics 365 CRM (CE) solutions, including customization, integration, and deployment.

•    Architect and implement scalable, secure, and high-performance solutions using Dynamics 365 CE and the Power Platform (Power Apps, Power Automate).
•    Collaborate with solution architects, functional consultants, and business analysts to align technical solutions with business requirements.
•    Design and develop custom components using JavaScript, C#, .NET, TypeScript, and Power Platform tools.
•    Integrate D365 CE with other enterprise systems using REST APIs, Azure Logic Apps, Azure Functions, Dataverse, and Service Bus.
•    Drive DevOps best practices, including CI/CD pipelines using Azure DevOps or Git-based workflows.
•    Perform technical code reviews and enforce development standards and best practices.
•    Troubleshoot and resolve issues across environments during the development, testing, and support phases.

Qualifications
•    7+ years of IT experience, with at least 5 years of hands-on experience with Microsoft Dynamics 365 CRM/CE.
•    Strong development experience in C#, JavaScript, TypeScript, and .NET Framework/Core.
•    Proven expertise in customizing Dynamics 365 CE, including plugins, custom workflows, web resources, and Power Automate flows.
•    Experience with Dataverse, Power Apps (Canvas and Model-Driven), Power Automate, and Power BI.
•    Experience integrating with third-party systems using Azure Logic Apps, API Management, and custom connectors.
•    In-depth knowledge of Azure DevOps, including Boards, Repos, Pipelines, and Release Management.
•    Strong communication and stakeholder management skills in a distributed team environment.
•    Experience with Dynamics 365 Field Service, Sales, Customer Service, or Marketing modules is a plus.
•    Familiarity with Agile delivery methodologies.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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