Job Description

We are excited to announce that we are opening a new location! Jay Hatfield Motorsports of Ottowa is going to need a Service Manager to oversee the service department, ensuring the efficient and profitable operations. Responsibilities:

• Manage the day-to-day operations of the motorsports service department
• Supervise and train service advisors and technicians personnel
• Develop and implement strategies to increase service and parts department performance
• Ensure high levels of customer satisfaction by resolving issues and maintaining a customer-focused approach
• Monitor and analyze department performance metrics to identify areas for improvement
• Oversee inventory management, including parts ordering, stocking, and returns
• Coordinate with other departments to optimize workflow and maximize operational efficiency
• Maintain up-to-date knowledge of industry trends, regulations, and best practices
• Serve as liaison between the store and Human Resources, Accounting and Payroll.
• Communicate and hold staff accountable to policy and procedure requirements and updates.
• Provide coaching, resources and training for development to increase all staff’s capabilities and performance
• Ensure all manufacturer policies and procedures are followed
• File warranty claims

Requirements:

• Prior experience in a similar role within the motorsports industry
• Strong leadership and management skills
• Excellent communication and interpersonal abilities
• Proficient computer skills and familiarity with automotive management software
• Strong problem-solving and decision-making skills
• Ability to work well under pressure and meet deadlines

Benefits:

• Competitive salary range of $50000 - $75000 per year
• Healthcare benefits package
• 401(k) retirement savings plan
• Vacation days
• Personal Days Paid
• Longevity Bonuses!
• Birthday off Paid!
• Opportunities for career growth and advancement

About the Company: Jay Hatfield Auto Group is a leading automotive dealership group that has been serving the Ottawa, Kansas community for over X years. We are dedicated to providing exceptional sales, service, and support to our customers. With a wide range of vehicles and a commitment to customer satisfaction, we strive to be the premier destination for all automotive needs in the area.

Job Tags

Full time,

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