Network Support Specialist Job at Aspen Fiber Networks, Houston, TX

dzdLVlowY1JDR0w2c2twNGh2L09WcDRo
  • Aspen Fiber Networks
  • Houston, TX

Job Description

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.

As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.

Responsibilities

  • Monitor and support client network systems to ensure smooth operation.
  • Troubleshoot and resolve network issues reported by clients.
  • Assist in the installation and configuration of network equipment.
  • Provide technical guidance and support to clients and internal teams.
  • Document and maintain records of network support activities and resolutions.
  • Stay updated on networking technologies and industry best practices.
  • Participate in the training of clients on network usage and best practices.
  • Collaborate with network engineers to implement solutions for network enhancements.

Requirements

  • Associate or bachelor’s degree in computer science, information technology, or a related field.
  • Proven experience in network support or technical support role.
  • Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
  • Experience with troubleshooting network issues and providing solutions.
  • Familiarity with routers, switches, firewalls, and other network equipment.
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills.
  • Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
  • Ability to work independently and as part of a team.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus

Job Tags

Full time,

Similar Jobs

Catering By The Family

Barista/Cashier Job at Catering By The Family

 ...quality coffee, fresh pastries, and delicious food in a warm and inviting atmosphere. We are looking for a friendly and customer-focused Barista/Cashier to join our team. Key Responsibilities: Prepare and serve high-quality coffee, espresso drinks, and teas Take... 

Kids2

Digital Marketing Manager Job at Kids2

 ...SUMMARY The Digital Marketing Manager will have ownership over the product launch plans for specific product categories across the Kids...  .../community building, influencer marketing, PR and retail experiences Be keenly aware of competitive product launch strategies... 

Ascendion

Electrical Project Manager Job at Ascendion

 ...We are a growing Electrical Company, looking to bring on an experienced Project Manager. Specifically, we are looking for someone with previous commercial/industrial electrical experience. Responsibilities: Read specifications, such as blueprints, to determine construction... 

Capillary Technologies

Technical Project Manager & Scrum Master Job at Capillary Technologies

 ...Overview: We are seeking a dynamic Technical Project Manager & Scrum Master to lead the enhancement of a newly launched app for a...  ...for development teams. Certifications & Domain Expertise: Certified Scrum Master (CSM) or equivalent is preferred. - PMP or equivalent... 

M&A Advisory Firm - Private Markets Investment Sector (PE, c...

Investment Banking Analyst Job at M&A Advisory Firm - Private Markets Investment Sector (PE, c...

 ...Title / Role M&A Analyst Location New York City Company M&A Advisory Firm - focused on advising private market investment companies:private equity; private credit; real estate; infrastructure and related firms. Experience The position requires...