Job Description

Job Description: Operations Manager

Location: Detroit, MI

Position Type: Part-Time (15 hours/week)

Compensation: $25/hour

Start Date: Upon Hire

Work Schedule: Hybrid – 2 mandatory in-office days per week (Mondays & Thursdays) with flexible remote hours for the remaining time.

Growth Opportunity: Review for Full-Time after 1 Year

About Us

We are a mission-driven nonprofit dedicated to empowering youth through music production and creative experiences. By fostering creativity, collaboration, and community, we aim to inspire the next generation through hands-on learning opportunities.

We are seeking an organized, proactive Operations Manager to ensure that our booked engagements and produced events run smoothly, internal workflows are optimized, and client relationships are nurtured. This role focuses on operational excellence and maintaining strong communication with our partners and team. 

Key Responsibilities

Engagement Support

• Coordinate logistics for booked programs, workshops, and events to ensure their success.
• Serve as the primary point of contact for clients and internal educators, ensuring their needs are met and maintaining positive relationships.
• Address and resolve any issues promptly during engagements.

Workflow Optimization

• Develop and improve Standard Operating Procedures (SOPs) for events and internal processes.
• Identify areas for improvement and implement efficient, automated workflows.

Project Management

• Use tools like Asana, Slack, and Airtable to track tasks and ensure projects stay on schedule.
• Facilitate team check-ins and align priorities to meet organizational goals.
• Ask questions and do research to learn how you can support tasks throughout the org.

Compliance and Documentation Management

• Track and manage internal deadlines for permits, document filings, and other compliance requirements to ensure the nonprofit remains in good standing.
• Support the team in organizing and maintaining accurate records for nonprofit operations.

Weekly Schedule (15 Hours/Week)

Monday (In-Office 10AM - 3PM, 5 Hours):

• Team check-in and task alignment.
• Immediate follow-ups and task prioritization.

Tuesday (Remote, 3 Hours):

• Engagement logistics and support.
• Workflow updates and SOP documentation.

Thursday (In-Office 10AM - 2PM, 4 Hours):

• Collaborative planning with team leads.
• Tool refinement and task check-ins.

Friday (Remote, 3 Hours):

• Performance review and reporting.
• Strategic planning and client communication.
• Survey clients and collect information data for improvement. 

Qualifications

• Strong organizational and project management skills.
• Experience with live event coordination and music industry.
• Efficiency with workflow tools like Airtable and Asana, or similar platforms.
• Excellent communication and problem-solving abilities.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with nonprofit operations is a plus but not required.

Benefits of the Role

• Hybrid Work Environment : Collaborative in-office time balanced with remote flexibility.
• Impactful Work : Play a crucial role in inspiring youth through shaping and scaling a growing nonprofit.
• Professional Growth : Opportunity to refine operational processes and implement innovative solutions.
• Backstage Pass: Be part of curated experiences with nationally touring headliners and renowned venues around the nation. 

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