Job Description

Are you an organized, proactive leader who loves working with animals and people? We are a small but growing pet care business looking for a  Operations Manager to oversee daily operations while actively participating in hands-on work. This role requires someone who is comfortable managing a team, ensuring excellent customer service, and maintaining the facility – all while being ready to roll up their sleeves and contribute directly to pet care services.

Key Responsibilities:

• Oversee daily operations, ensuring smooth workflow and high-quality pet care services.
• Handle  customer relations , including reception duties, booking, and scheduling.
• Manage staff by providing training, scheduling, and performance evaluations.
• Perform  facility maintenance and ensure cleanliness and safety standards are met.
• Assist with  pet care services as needed, including pet transportation, dog walking, cat care, as well as feeding, administering medications and managing playtime at our facility.
• Monitor supply needs, company expenses and contribute to cost-effective operations.
• Implement and improve company policies and operational strategies.

What We Offer:

• Base Salary: $50,000 per year (salary + benefit options negotiable)
• Schedule: 50-hour work weeks (4 long shifts (12 hours) + 1 half day WFH). Each long shift includes a 1-hour PAID break .
• 5 Days PTO Per Year: Unused PTO paid out at $100 per unused day. Carrying over to the next year TBD.
• Healthcare Stipend: $100 per month
• Retirement Plan (we match up to 3% annually)
• Phone Bill Credit OR Business-Paid Work Phone (refurbished iPhone, Pixel, etc.)
• Mileage Reimbursement OR Occasional Use of Company Vehicle for Work-related driving
• Employee Loan Assistance Program (zero or low interest depending on amount)
• Uniform Stipend ( can be used for work pants, shoes, additional company branded attire)
• Annual Profit Sharing Bonus: % of company profits
• Performance Bonuses: Earn incentives for bringing in new clients or launching new services
• Scheduling Flexibility: Adjust shifts as long as responsibilities are met
• Professional Development Stipend for training, certifications, or business-related courses
• Snack Stipend for personal and team treats
• Free or Discounted Pet Care (with some restrictions)
• Quarterly Employee Appreciation Lunch
• Growth Opportunities within a thriving small business

Ideal Candidate:

• Previous experience in pet care is required.
• Previous experience in operations management is preferred.
• Highly reliable and interested in a long-term career (all of our upper-level staff have been with us for 2-5 years).
• Comfortable working with pets of all sizes and breeds, including those with behavioral challenges.
• Clean driving record and confident in  driving and parking a van for pet transportation in the city, including in  rain and rush hour conditions .
• Strong leadership, communication, and problem-solving skills.
• Excellent time management skills, able to work independently and always go above and beyond for the pets in our care.
• Highly organized, able to multitask, and remain calm under pressure in a fast-paced environment.
• Comfortable with hands-on work in all weather conditions , including lifting heavy pets, spending long periods on your feet, handling difficult animals, and cleaning (pet waste, dirt, hair, etc.).
• Exceptional attention to detail, able to follow detailed instructions precisely. (Use the word “fetch” in a clever way when you submit your application!)
• Dedicated to providing excellent pet care and customer service.

If you’re looking for a  leadership role that still keeps you actively involved in daily pet care, we’d love to hear from you!

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