This is an order entry and receptionist position. The Sales Support Representative will assist the
Sales Department by following up with sales representatives, processing sales orders, processing
sales leads, and completing returns. This individual will also answer and screen phone calls in a
timely manner and will direct calls to the appropriate offices.
Responsibilities:
- Process sales orders
- Process customer returns
- Process order updates, coordinate ship dates, and communicate lead times to sales reps with
input from production / shipping departments
- Answer and screen phone calls
Qualifications / Requirements:
- 1-2 years sales support, customer service, order entry, administrative assistant, or reception
experience required
- Intermediate computer skills with working knowledge and experience in Microsoft Office
including Excel and Word. QuickBooks experience is a plus.
Required Skills / Abilities:
- Excellent time-management skills with the ability to prioritize and multitask
- Data Entry skills
- Attention to detail and ability to adjust to ever-changing protocols
- Must be able to work with a minimum amount of supervision
- Must be able to work in a fast-paced environment
- Ability to communicate effectively - both in written and verbal form
- Ability to problem solve
- Reliable Transportation
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