Job Description

Type: 3 to 6 month contract to start

Location: 100% onsite - Brisbane, CA

Pay: $30-$40/Hour

Position Summary:

The Order to Cash Associate will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment. This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.

Duties & Responsibilities:

• Provide end to end order support to the global sales team and customers.
• Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.
• Set up and maintain customer accounts, including pricing and address details, in order entry systems.
• Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.
• Manage the pricing module to ensure accurate billing and accruals.
• Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.
• Coordinate customer shipments and backlog.
• Ensure timely processing of product returns (RGA) per business guidelines.
• Remain current on customer preferences, pricing, new products, and systems.
• Recommend process improvements to enhance efficiency and productivity.
• Perform other duties as assigned.

Minimum Requirements & Qualifications:

• 4+ years of experience working in order administration.
• Strong written, verbal and analytical skills.
• Experience in the medical device industry preferred.
• Must be proficient in Outlook, MS Excel, and MS Word.
• Must be proficient with an ERP system, preferably SAP.
• Experience with Salesforce is a plus.
• Ability to work independently and effectively in a dynamic, fast-paced environment.
• Effectively manage and prioritize various projects with minimal supervision.
• Be knowledgeable and proficient on all company products, the market, relevant medical terminology, procedures and services.
• Understand sales order life cycle (forecasting, quotes, purchase orders, sales orders, allocation, fulfillment, invoicing and collections).
• Detail-oriented with a commitment to following procedures and maintaining compliance with regulatory guidelines.
• Strong problem-solving skills for identifying and resolving customer issues.
• Proactive, adaptable, and focused on process improvement.
• Effective collaborator with cross-functional teams, including Finance, Marketing, Clinical, Service, Manufacturing, and Logistics

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