Order Specialist Job at Planet Pharma, Brisbane, CA

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  • Planet Pharma
  • Brisbane, CA

Job Description

Type: 3 to 6 month contract to start

Location: 100% onsite - Brisbane, CA

Pay: $30-$40/Hour

Position Summary:

The Order to Cash Associate will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment. This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.

Duties & Responsibilities:

  • Provide end to end order support to the global sales team and customers.
  • Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.
  • Set up and maintain customer accounts, including pricing and address details, in order entry systems.
  • Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.
  • Manage the pricing module to ensure accurate billing and accruals.
  • Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.
  • Coordinate customer shipments and backlog.
  • Ensure timely processing of product returns (RGA) per business guidelines.
  • Remain current on customer preferences, pricing, new products, and systems.
  • Recommend process improvements to enhance efficiency and productivity.
  • Perform other duties as assigned.

Minimum Requirements & Qualifications:

  • 4+ years of experience working in order administration.
  • Strong written, verbal and analytical skills.
  • Experience in the medical device industry preferred.
  • Must be proficient in Outlook, MS Excel, and MS Word.
  • Must be proficient with an ERP system, preferably SAP.
  • Experience with Salesforce is a plus.
  • Ability to work independently and effectively in a dynamic, fast-paced environment.
  • Effectively manage and prioritize various projects with minimal supervision.
  • Be knowledgeable and proficient on all company products, the market, relevant medical terminology, procedures and services.
  • Understand sales order life cycle (forecasting, quotes, purchase orders, sales orders, allocation, fulfillment, invoicing and collections).
  • Detail-oriented with a commitment to following procedures and maintaining compliance with regulatory guidelines.
  • Strong problem-solving skills for identifying and resolving customer issues.
  • Proactive, adaptable, and focused on process improvement.
  • Effective collaborator with cross-functional teams, including Finance, Marketing, Clinical, Service, Manufacturing, and Logistics

Job Tags

Contract work,

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