Job Description

About ConnectPay

ConnectPay provides comprehensive payroll and HR solutions specifically designed for small and medium-sized businesses. Our mission is to simplify payroll processes while ensuring full compliance with tax regulations, enabling our clients to focus on growing their businesses.

At ConnectPay, we pride ourselves on combining cutting-edge technology with a personalized, human-first approach. We understand that every business is unique, so we tailor our services—including payroll processing, tax compliance, and HR support—to meet the specific needs of our clients.

We believe that our employees are our most valuable asset. By fostering a culture of innovation, collaboration, and professional growth, we empower our team to deliver exceptional service and create meaningful daily impact for our clients.

Job summary

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions preferred
• Payroll Certification (FPC or CPP) a plus.
• Associate degree or equivalent.

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