Job Description

Job Title : Payroll with Spanish Customer Service Representative

Location : San Antonio, TX (Hybrid Opportunity)

Duration : 11+ Months

Responsibilities

Respond to employee queries - Tier 1 and Tier 2
Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
Triage and manage Tier 1 and Tier 2 cases accordingly
Manage outbound communications with respect to associate queries
Create and assign cases to Tier 2/ Tier 3 as required
Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
Prioritize and manage concierge service requests
Manage associate’s documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents
Administration of inbound mail received for the shared services
Follow quality requirements and act in compliance to local laws & regulations.
Assist in leading improvements and providing trainings.
Maintain process documentation and document templates
Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement).
Review employee portal content – policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal
Perform translation activities
Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
Support Total Rewards in Spanish as required
And all other duties as assigned

Qualifications we seek in you!

Minimum Qualifications

Any graduate/postgraduate.
Relevant experience in HRSS
Excellent verbal, written, presentation, and interpersonal skills in Spanish.

Preferred Qualifications/ Skills

Workday
Service Now
SAP/ADP Payroll
eTime

Job Tags

Work at office, Local area, 3 days per week,

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