Job Description

Duties include:

• Server Support Desktop support support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency s warranty and nonwarranty computer and printer repair work; and assist with assigned project tasks.
  
• Ensures compliance with standards for systems software and documentation.
  
• Update and upgrade software.
  
• Teach customers how to use PC related software and hardware.
  
• Implements software patches security fixes and tests and validates modified system configurations.
  
• Install and configure PC hardware software and peripherals.
  
• Assist with major deployments of hardware and software.
  
• Monitors system reliability and availability.
  
• Attend section staff meetings.
  
• Complete mandatory training classes and other classes as assigned.
  
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
  
• Teach new staff members how to troubleshoot problems setup and install network related hardware software and other peripherals.
  

Experience Required:

• General working knowledge of infrastructure technologies and inhouse developed applications utilized in the enterprise Ticketing and Department operating procedures
  
• Knowledge of Microsoft products including operating systems and Office
  
• Knowledge of Google Suite Computer hardware configuration and repair knowledge
  
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
  
• Knowledge of IT infrastructure industry standards and best practices
  
• Advanced troubleshooting skills
  
• Problem definition and alternative analysis skills
  
• Experience with Active Directory Experience with Windows 10
  
• Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering
  
• Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
  

Skills Required:

• Strong customer service skills
  
• Excellent interpersonal written and oral communication skills
  
• Advanced troubleshooting and problem solving skills
  
• Excellent selforganization and time management skills
  
• Ability to work collaboratively in teams and across organizations
  
• Ability to synthesize feedback and adjust plans accordingly
  
• Ability to develop and write technical documentation Ability to evaluate and test emerging technologies
  
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  

*Resource will be working in a professional environment and will be held to a dress code standard

*Position works with Criminal Justice hardware and Software and must be able to pass ACJIS background test to obtain a Level D Technical certification from the Arizona Department of Safety.

Education Required:

• *Associate/Bachelor degree in a related field is preferred
  

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