Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Radiology Reporting Manager, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Ensuring that the team works in accordance with the approved company operating policies, procedures, practices and methods
• Supporting the radiology reporting team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities
• Participating in and/or leading various projects, as identified by upper management; projects may have an impact on a single site or be companywide
• Training, educating, and mentoring staff and other departments on projects, workflows, and processes
• Providing operations leadership with reporting on turnaround time, process adherence, and escalations
• Developing and maintaining reporting to meet Service Level Agreements with various partners
• Collaborate with clinical operation teams with the primary focus of supporting all clinical applications related to radiologist dictations and reporting
• Work and communicate with radiologists providing RIS support, as needed
• Work with the Clinical System Solutions Team to implement and adjust workflows to improve efficiencies in case distribution and management
• Manage all radiologist worklists including but not limited to: All Problem, All Pending Dictation, Critical Results, All Pending, and All Suspended. Escalating concerns as needed
• Collaborate with Clinical System Solution Teams to test and implement new software and functionalities related to radiologist workflows
• Present findings and recommendations as part of workflow and software implementation
• Answers incoming calls in a courteous and professional manner; following established protocols
• Call referring physicians to assist radiologist with delivering critical results findings, following established protocols

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• Preferred 3 years in Health Care communications, customer service work experience, or Bachelor's Degree in clinical or science-related area.
• Multi-vendor IS experience with RIS/PACS.
• Requires excellent communication and presentation skills
• Requires outstanding leadership and decision-making skills and the ability to work well with a team
• Excellent analytical and problem-solving skills, clear and effective communication skills, strong planning and organizational skills, adaptability, willingness to relocate and/or travel, and oral fluency in English
• Effective time management skills, clerical skills, excellent phone etiquette skills, attention to detail and the ability to handle moderately complex assignments under minimal supervision are essential
• Demonstrate strong customer service, multitasking, critical thinking, persuasion and analytical abilities, with superior communication and interpersonal skill.
• Able to exercise a high degree of initiative, judgment, discretion and decision making to achieve organizational objectives.
• Working knowledge of Microsoft Office Products

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