Job Description

Our client, a large agency in Dallas, is looking for a Senior Experience Planner to architect compelling, data-driven customer journeys that drive engagement and build lasting relationships for 2-3 month contract. In this role, you will lead communication strategies that leverage customer insights to effectively generate and nurture leads across the entire customer lifecycle for a large financial client. You will design and execute customer experience programs using a wide range of channels and platforms, including email, direct mail, mobile, and social. If you have a passion for turning insights into action, a knack for innovation, and a proven ability to deliver results, we want to hear from you.

• This is a 40-hour/week contract through mid-April with the potential for extension. This role requires 2-days/week onsite in Dallas.

Responsibilities:

• Develop customer journey strategies that align with business objectives and maximize engagement across the customer lifecycle.
• Lead communication strategy, using insights to create campaigns that attract, nurture, and retain customers.
• Design and implement customer experience programs across multiple channels, including email, direct mail, mobile, and social media.
• Use data analytics to identify customer pain points and opportunities, delivering actionable insights to optimize customer journeys.
• Partner with cross-functional teams, including creative, account, and analytics teams, to ensure alignment and delivery of cohesive experiences.
• Build and maintain CRM strategies, ensuring strong engagement and performance across all touchpoints.
• Stay up to date on industry trends, emerging technologies, and best practices to drive innovation and effectiveness.
• Provide thought leadership to internal teams and clients, showcasing expertise in customer experience planning and communication strategies.

Qualifications:

• 5+ years of experience in experience planning or communication strategy at an agency, with a strong focus on CRM channels.
• Proven experience working with financial clients, with an understanding of industry-specific challenges and opportunities.
• Strong knowledge of CRM platforms and tools, as well as experience designing campaigns across email, direct mail, mobile, and social.
• Exceptional analytical skills with the ability to translate data into actionable strategies and measurable outcomes.
• Excellent communication and presentation skills, with the ability to articulate ideas clearly to both internal teams and clients.
• A results-driven mindset with a focus on achieving measurable business outcomes.
• Proven ability to manage multiple projects simultaneously, ensuring deadlines and deliverables are met.
• Strong collaborative skills and experience working in cross-functional teams.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: and connect with us on , and .

Opportunity Awaits.

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