Job Description

JOB SUMMARY

The Senior Program Manager serves as the primary customer interface and internal program leader responsible for the successful execution of aircraft maintenance, repair, and modification programs. This role oversees program planning, scheduling, financial performance, and cross-functional coordination to ensure projects are delivered on time, within scope, and in compliance with FAA and customer requirements.

The Senior Program Manager will lead multiple concurrent projects, working closely with Quality, Supply Chain, and Finance to achieve operational and contractual objectives while maintaining high standards of safety, compliance, and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following:

• Serve as the primary point of contact for assigned customers, ensuring effective communication, issue resolution, and customer satisfaction throughout the program lifecycle.
• Lead the planning, coordination, and execution of aircraft maintenance, modification, and repair programs from induction through delivery.
• Develop and manage detailed program schedules, resource plans, and budgets to track progress and ensure alignment with contractual commitments.
• Monitor and report on program performance metrics including cost, schedule, scope, and quality; proactively identify risks and implement mitigation strategies.
• Collaborate with Quality, Supply Chain, and Outside Vendor teams to align priorities, resolve constraints, and maintain workflow efficiency.
• Manage contract deliverables, change orders, and customer notifications in accordance with company policies and regulatory standards.
• Support proposal development, cost estimation, and contract negotiation for new and follow-on work.
• Lead regular program reviews and ensure timely reporting to senior leadership and customers.
• Foster a culture of accountability, safety, and continuous improvement across all program activities.
• Ensure all work is performed in compliance with FAA, EASA, DoD, and company quality standards and procedures.

QUALIFICATION REQUIREMENTS

• Experience - Minimum of 8–10 years of progressive experience in aircraft maintenance, repair, modification, environments.
• 5+ years in program or project management.
• Prior experience in an FAA Part 145 Repair Station conducting HMV/C-Check level maintenance highly preferred.
•   Education – Bachelor’s degree in Aviation Management, Engineering, Business Administration, or related field required.
• License/Certifications - Possession of an A&P (Airframe and Powerplant) Certification is preferred, along with a minimum of 10 years of experience as an A&P mechanic working on large commercial aircraft or transport category aircraft.
• PMP or equivalent project management certification preferred.

OTHER SKILLS AND ABILITIES (Competencies) the individual must possess:

• Strong understanding of aircraft maintenance and modification processes, regulatory compliance, and documentation requirements.
• Proven ability to manage complex programs involving cross-functional teams and multiple stakeholders.
• Excellent leadership, communication, and interpersonal skills, with a strong focus on customer relations and problem-solving.
• Proficiency in project management tools and ERP/MRO software (e.g., Corridor, Microsoft Project, Quantum Control, or similar).
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and SharePoint.
• Experience developing and tracking KPI’s, performance metrics and Gantt charts to support program and project management objectives.
• Financial acumen with the ability to manage budgets, cost tracking, and profitability.
• Ability to work in a fast-paced environment and adapt to shifting priorities.
• Language & Communication Skills– Excellent written and verbal communication (English). Must be able to read, write and understand English. Fluency in a second language, particularly Spanish, is a plus.
• Must subscribe to our company’s Shared Values below:
• Be Safe-Safety is our foundation, always put people first and maintain a healthy work life balance.
• Be Honest-Be transparent, act with integrity and show trust and respect.
• Be Accountable-Take ownership and initiative in all YOU do. Invest in our communities.
• Be Respectful-Not one of US is as smart as all of US. Engage by listening, embrace diversity and appreciate each other’s contributions.
• Be Engaged-Be proactive not reactive. Provide your full attention in all that YOU do. Provide your ideas and help find solutions. Work smart, not just hard.
• Be Driven-Pay for performance and promote for potential.

POSITION LOCATION: 

• May require occasional travel to customer sites, vendors, or other company locations.
• Work location - Victorville, CA.

NUMBER OF PEOPLE SUPERVISED (Under regular control)

• Approximately 2-5. This position manages teams of Planner (s) & Operations Support Coordinator (s). This could change according to company business needs.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• While performing the duties of this position, the employee is frequently required to sit, stand, and walk within an office and hangar environment. The employee may occasionally be required to bend, stoop, reach, or climb stairs and ladders to observe aircraft maintenance activities. The employee must be able to lift and/or move up to 25 pounds occasionally.
• This position requires the ability to view and analyze data on computer screens for extended periods, as well as effective verbal and written communication in a high-noise environment typical of aircraft maintenance operations. The employee may be exposed to varying temperatures, moderate levels of dust, fumes, or airborne particles, and occasional exposure to moving mechanical parts or aircraft equipment while in the hangar area. Appropriate personal protective equipment (PPE) must be worn when required.
• Flexibility to work irregular hours, including nights, weekends, and holidays, as required.

WORK ENVIRONMENT

• The Program Manager primarily works in a combination of office and hangar settings within an aircraft maintenance organization. While much of the work is performed in a standard office environment, frequent visits to the hangar are required to observe and coordinate aircraft maintenance activities, interact with technicians, and ensure projects are on schedule.
• The hangar environment can be noisy due to running engines, machinery, and maintenance equipment, and may involve exposure to varying temperatures, dust, fumes, and other airborne particles. Employees are expected to follow all safety protocols and wear appropriate personal protective equipment (PPE) when in the hangar or near active aircraft.
• Work often involves collaboration with multiple teams, including maintenance, quality, and operations personnel. The role may require occasional travel between hangars or to off-site facilities, as well as participation in meetings, inspections, and project briefings in both office and shop floor settings. Flexibility is required to adapt to dynamic schedules, urgent maintenance priorities, and changing project timelines.

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