Senior Software Support Engineer Job at The Planet Group, Addison, TX

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  • The Planet Group
  • Addison, TX

Job Description

Senior Support Engineer - Contract to Hire position

  • Hybrid in DFW
  • Standard / W2 only
  • Contract to Hire $50-$60/hr on contract and conversion salary range from $90K to $105K, 15% bonus

We are looking for a Software Engineer with solid & current experience in 2 or more OOP languages such as Java, C#, C++, JavaScript, Python. Must have expertise in incident management and root cause analysis. Should have strong mentorship experience, management is a plus! Must have an understanding of infrastructure, a foundation of data, OOP, and be a problem solver. Advanced proficiencies in Excel, and solid SQL/DB skills.

Senior Technical Support Engineer

Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross-functional collaboration, and process leadership to ensure reliability and drive continuous improvement.

Key Responsibilities

  • Lead root cause analysis for major incidents and document preventive actions.
  • Validate and escalate software defects; provide impact assessments.
  • Serve as SME for core applications and infrastructure.
  • Perform advanced troubleshooting using SQL and code analysis.
  • Mentor support engineers and improve workflows, knowledge management, and defect prevention.
  • Collaborate with Product and Development teams to prioritize fixes.
  • Communicate progress and resolutions clearly to stakeholders.

Qualifications

  • 5+ years in application support, QA, or software engineering. Looking for a software engineer*
  • Expertise in incident management and root cause analysis.
  • Strong SQL skills; experience with logs, database performance, and data integrity.
  • Understanding of application architecture, APIs, and integrations.
  • Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages).
  • Familiarity with ITSM tools and change management.
  • Excellent communication and stakeholder management skills.
  • Advanced Microsoft Office skills (Excel for reporting).
  • Bachelor’s in CS or related field (or equivalent experience).

Job Tags

Contract work, Work at office,

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