Job Description

HCLTech is looking for a highly talented and self- motivated Senior Technical Architect / TMS Solution Architect to join it in advancing the technological world through innovation and creativity.

Job Title: Senior Technical Architect / TMS Solution Architect

Job ID: 2706885

Position Type: Full-Time Employment

Location: Fully Onsite

San Francisco, California, USA

Experience: 12+ years Overall

Role/Responsibilities

• Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives
• Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth
• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness
• Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement
• Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction
• Act as the primary point of contact for client escalations and ensure timely resolution of issues
• Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise
• Gather and analyze service performance data to identify trends and opportunities for improvement
• Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries

Key Responsibilities:

• Minimum of 7 years of experience in designing and implementing JDA / BY TMS solutions in the Manufacturing industries.
• Minimum 4 years of hands-on experience in JDA / BY /Blue Yonder TMS solution- Hands on functional experience with JDA / BY TMS suite of applications and Implementation experience of JDA / BY TMS, TM/TP (incl. TMOD) solution.
• Experienced in integrating JDA / BY TMS solution with other downstream execution/planning applications. Experience in driving a business team through designing and/or re-designing complex planning scenarios.
• Ability to prepare materials and drive/ conduct required design workshops with the client personnel to explain how JDA / BY TMS applications work and document the as-is to to-be process- Experienced in full development lifecycle in JDA /
• BY TMS – Business Process Design, Solution Blueprint, System Design, Build, Test, Deploy and Business Stabilization/ Hyper Care- Ensuring following best practices, developed or supported business team in overall business processes, and defined functional requirements that needed to be supported by JDA / BY TMS application
• Understand customer business requirements and configure the JDA / BY TMS product as per the requirements
• Participate in customer design workshop and provide design inputs.
• Document process flows and solution design.
• Unit test solution approaches in the JDA / BY TMS system.
• Configure the system and create templates for business data.
• Create process note and job aids for business end users.
• Come up with estimates for CRs and POCs.
• Create/update/maintain Jobs in the TSB.
• Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
• Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.

Qualifications & Experience

• 8+ years of experience in service delivery management or related roles
• Proven track record of successfully managing service delivery for enterprise-level clients
• Strong understanding of ITIL framework and best practices in service management
• Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders
• Ability to analyze data and generate insights to inform decision-making
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team-oriented environment
• Having a proven track record in leading and managing large teams

Skills Required:

Preferred Skills

• Experience in project management methodologies such as Agile or Scrum
• Familiarity with service management tools and platforms
• Relevant certifications, such as ITIL, PMP, or Six Sigma

Technical Skills

• In depth knowledge of Transportation Management System: BY TMS
• Excellent understanding of integration development
• In depth knowledge of Warehouse Management Systems (generic) and Parcel Systems
• Proficiency in service management software and tools
• Strong analytical skills with experience in data analysis and reporting
• Familiarity with cloud services and infrastructure
• Strong understanding of ITIL framework

Required:

• BY TMS
• GT Nexus
• Ship IUM
• Parcel Services
• Logistics,
• TMS Techno Functional
• Parcel services
• PL/SQL
• Java Scripting

Pay and Benefits

Pay Range Minimum: $79,000

Pay Range Maximum: $ 161,700

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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