Job Description

The Sr. Training & Development Specialist leads the design, delivery, and evaluation of learning programs that strengthen associate capability and drive business outcomes. This associate partners with internal leaders and external vendors to align learning initiatives with strategic goals and foster a culture of continuous growth. The role is responsible for managing and optimizing the Learning Management System (LMS) and streamlining training operations to ensure consistency and scalability. Additionally, the specialist proactively identifies capability gaps, recommends targeted development strategies, and contributes to broader organizational learning efforts.

CORE WORK RESPONSIBILITIES

Training and Development (Design, Facilitation & Delivery) – 75%

• Lead the design and delivery of learning programs that build associate capabilities and support business outcomes

• Facilitate high-impact training sessions across multiple formats (in-person, virtual, hybrid) for diverse audiences and roles

• Partner with subject matter experts and leaders to co-create relevant, timely, and engaging learning content

• Integrate adult learning principles and instructional design standards into all content creation and facilitation efforts

• Explore, evaluate, and leverage innovative learning tools—including AI applications—to continuously enhance the relevance, efficiency, and impact of training delivery.

• Oversee day-to-day management of the Learning Management System (LMS), ensuring content accuracy, user access, and data integrity

• Evaluate training effectiveness using qualitative and quantitative data to drive continuous improvement and demonstrate learning impact

• Identify development gaps and recommend strategies that align with organizational priorities, culture goals, and performance trends

• Serve as a peer coach and trusted learning advisor to associates and presenters, strengthening facilitation and communication practices

• Collaborate with department managers to assess role-specific learning needs and co-develop targeted development plans

• Monitor key learning metrics and use insights to support strategic workforce development decisions

Onboarding – 15%

• Partner with department leaders to assess training needs and develop comprehensive training plans for new associates

• Coordinate and facilitate onboarding sessions to ensure consistent, high-quality experiences for new hires

• Manage onboarding logistics by assigning required learning in the LMS and ensuring training content remains accurate and relevant

• Review and refresh onboarding materials in collaboration with HR and business stakeholders

Administrative Tasks and Reporting – 10%

• Maintain accurate training records, attendance data, and program documentation

• Track budget usage for assigned programs and communicate with leadership to align on spend and vendor activity

• Prepare reports and summaries on training participation, effectiveness, and trends

• Contribute to companywide learning initiatives as needed, including compliance rollouts, LMS enhancements, and exploration of emerging tools and technologies that support scalable learning.

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