Store and Client Support Specialist Job at Oklahoma Ponds LLC, Edmond, OK

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  • Oklahoma Ponds LLC
  • Edmond, OK

Job Description

Location: 1120 S Broadway, Edmond OK

Schedule: Tuesday – Saturday, 10 AM – 5 PM

Compensation: $16.50-$18.50

Join Our Team!

Are you a  customer service pro with an eye for organization and a knack for keeping things running smoothly? Do you have experience in  home services, retail, or office administration ? If so, we want YOU to be part of our growing team!

At  Oklahoma Ponds , we specialize in koi ponds, water features, and everything aquatic. We’re looking for a  Store and Client Support Specialist to be the friendly face of our store while handling retail operations and administrative tasks.

What You'll Do:

Customer Service & Sales Support

  • Answer phones, collect lead information, and follow lead procedures
  • Assist customers with product and pond decisions
  • Process payments, apply transactions to accounts, and handle deposits
  • Contact past-due accounts and assist with basic client follow-ups

Retail & Store Operations

  • Maintain tidiness in the store, parking lot, and outdoor pond display areas (sweeping, mopping, vacuuming, etc.)
  • Restock and organize inventory, apply pricing, and update our Square POS system
  • Improve merchandising and maintain an inviting retail space
  • Process mail, deliveries, and purchase orders
  • Manage warranty claims and delegate property repairs as needed

Pond & Display Maintenance

  • Maintain water levels in all store display ponds, plant tanks, and fish tanks
  • Ensure display features are clean, clear, and visually appealing
  • Clean skimmer baskets and filter pads on display ponds weekly
  • Add water treatments to display features

Administrative Support

  • Maintain files for vehicles, insurance, and vendors
  • Organize and send receipts to bookkeepers
  • Liaison between management, bookkeepers, and insurance providers

Who We're Looking For:

✔ Customer service or retail experience (home services experience is a big plus!)

✔ Strong organizational skills and attention to detail

✔ Comfortable multitasking and working independently

✔Experience with POS systems (Square) and basic bookkeeping is a bonus

✔Someone who enjoys a mix of indoor and outdoor work

Why You'll Love Working With Us:

A fun, supportive work environment in a niche industry

A hands-on role where no two days are the same

Opportunities to learn and grow in customer service, retail, and business operations

Competitive pay and perks

Ready to Apply?

We’d love to hear from you! Send your  resume and a brief cover letter telling us why you’re a great fit for this role.

Job Type: Full-time

Pay: $16.50 - $18.50 per hour

Expected hours: 36 per week

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training

Compensation Package:

  • Bonus opportunities
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Schedule:

  • 8 hour shift
  • Day shift
  • No nights
  • Overtime

Work Location: In person

Job Tags

Hourly pay, Full time, Home office, Outdoor, Shift work, Night shift, Day shift, Saturday,

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