Job Description

Vaco Phoenix is working with a great company who is currently seeking an experienced and detail-oriented Supply Chain Specialist to join their team. The Supply Chain Specialist will be responsible for handling inbound support calls, collaborating with customers to identify and document the scope of incidents. This is a long-term contract position paying up to $30 per hour located in Scottsdale, AZ!

Responsibilities:

• Provide end-user application support while defining and documenting incident scope.
• Apply critical thinking to analyze issues, identify root causes, and troubleshoot for first-call resolution or escalate as necessary.
• Prioritize, triage, and monitor incidents, ensuring timely follow-up with relevant departments to resolve issues.
• Respond to emergency situations and perform assigned tasks as required.
• Follow up with customers to collect additional information and confirm resolution of incidents.
• Assist users in navigating and accessing supply chain applications efficiently.
• Contribute to the knowledge base and maintain the team website with new content.
• Create process maps and develop new frameworks and processes for managing problems.
• Develop training materials for both customers and staff.
• Coach and mentor less experienced users while performing quality assurance on incidents to identify areas for improvement.
• Lead projects within Supply Chain Informatics.
• Manage and coordinate standard master data across all facility entities, ensuring completion from inception to finalization.
• Oversee the management of master data and contract processes.
• Utilize strong communication skills to address customer needs and build rapport.
  
  

Qualifications:

• 2-4 years' experience in Supply Chain, service/help desk or call center environment

Job Tags

Hourly pay, Contract work,

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