Job Description

Key responsibilities of a Tier 1 Telecommunication Technician:

• Basic installations: Installing new phone lines, data cables, and network components at customer premises.
• Troubleshooting common issues: Identifying and resolving problems like faulty wiring, incorrect settings, or disconnected devices.
• Equipment testing: Performing basic tests on lines and equipment to verify functionality.
• Documentation: Maintaining accurate installations, repairs, and customer interactions records.
• Following safety procedures: Adhering to safety guidelines when working on electrical and cabling systems.

Required skills and knowledge:

• Minimum 2 years of experience
• The technician doesn’t have to support the customer tickets or calls, but he/she contains a list of phone extensions to find and document the locations.
• Travel to multiple sites doing telecom upgrades
• Physically identify phones not being used
• Good understanding of Analog or digital or IP Phones
• Basic understanding of telecommunication principles, including cable types, network topologies, and signal transmission
• Ability to read and interpret technical diagrams and blueprints
• Proficiency with basic hand tools and test equipment used in telecommunications installations
• Excellent customer service skills and ability to clearly explain technical concepts to non-technical users
• Ability to work independently and follow established procedures

Important points to note:

• Supervision: Tier 1 technicians typically work under close supervision from more experienced technicians or supervisors.
• Escalation: When encountering complex issues beyond their skill level, they are expected to escalate the problem to a higher tier technician

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