Job Description

Underwriting Supervisor

SIF (Idaho Workers’ Compensation) is a leader in Idaho workers’ compensation. Because we live and work locally, we recognize that our customers are the backbone of Idaho’s economy, and we are proud to offer services that protect their businesses and injured workers and support their financial strength. We empower our team to put people first, grow professionally, and have fun. At SIF, we’re passionate about Idaho and we’re passionate about what we do.

We are currently seeking an Underwriting Supervisor to join our team!

As an Underwriting Supervisor, you will be responsible for responsible for providing leadership and guidance to a team of Underwriters in their performance of producing a profitable book of business. The Underwriting Supervisor will lead, coach and train Underwriters to help them achieve their new business, customer engagement, and service goals.

Responsibilities:

• Oversee the underwriting of workers’ compensation insurance policy contracts with an emphasis on writing new business to increase profitability and cancelling unprofitable and/or high-exposure business.
• Promote a sales approach that focuses on building relationships with agents to better understand their needs, books of business and upcoming opportunities, and develop solutions to their challenges through open-ended questions and active listening.
• Regularly engage agents to represent SIF and lead discussions about their needs and upcoming opportunities as well as regulatory changes, SIF policies, etc.
• Achieve production and profitability goals for their assigned team’s book of business, including new business hit ratios, target loss ratios and other Key Performance Indicators.
• Ensure compliance with applicable laws and administrative rules as well as departmental processes and procedures.
• Ensure productivity metrics, service time and quality levels are maintained by overseeing daily workflow and adjusting team resources as needed.
• Build collaborative relationships with your team, colleagues and others within the organization to enrich SIF’s culture.
• Handle escalated calls to help resolve customer concerns, facilitating a positive customer experience.
• Lead team members in providing an exceptional customer experience for both internal and external stakeholders.
• Demonstrate understanding and support of SIF’s strategic and financial objectives through both actions and words.
• Understand how to utilize departmental metrics to assess team and individual performance and guide decision making.
• Identify process-related issues and provide recommendations to improve efficiencies.
• Facilitate weekly check-ins and quarterly coaching conversations with your team to build trust and engagement and to support continuous learning and professional development.

Your qualifications should include:

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum 5 years of experience in a Workers’ Compensation underwriting role.
• Associate in Commercial Underwriting (AU), Associate in General Insurance (AINS), Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU) or other insurance related designations preferred.
• Advanced knowledge of workers’ compensation laws and regulations including National Council on Compensation Insurance (NCCI) and Idaho Code.
• Experience leading, training, developing and coaching employees with an emphasis on building a team focused on providing exceptional customer service.
• Proficiency using Microsoft Office products and analytical reporting tools such as Tableau, Power BI, Cognos, etc. to produce high-quality reports and presentations.
• Excellent interpersonal communication skills to consult, negotiate and interact effectively with all levels within the organization and external customers.
• Strong analytical and critical thinking skills to effectively interpret and explain laws, rules, regulations, policies and related business concepts and practices.
• Ability to act with discretion and use professional judgement when dealing with sensitive and confidential information and/or issues.

What you can expect!

• A fun, collaborative culture
• Work-life balance
• Professional development opportunities that are more than just “talked about”, they actually happen!
• Competitive hourly pay rate
• Generous paid time off
• Amazing insurance benefits package
• Retirement benefits that rock – membership in PERSI (pension plan) as well as retirement savings options via 401(k) and 457 plans.

SIF values diversity and we are an equal opportunity employer. Please note that applicants need to have legal authority to work permanently in the U.S.

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