Job Description

The ideal candidate loves talking to people and proactively solving issues. This role requires prompt and courteous responses to customer inquiries and requests, ensuring their needs are met with professionalism and efficiency. A strong attention to detail and follow-through is essential to guarantee tasks are completed thoroughly. Additionally, the Customer & Business Support Specialist must possess effective problem-solving skills to generate accurate and timely reports that support business operations, consistently maintaining precision and reliability in all responsibilities.

Responsibilities

• Display a positive attitude and willingness to work with others and assist our customers.
• Answer calls and emails addressing customer inquiries, account issues and general information.
• Provide an exceptional experience to every customer, every time.
• Manage account activations, updates, and cancellations, ensuring contract validity, making adjustments as needed.
• Process customer portal requests, ensuring timely communication with the customer, sales, and operations.
• Support pricing and contract adjustments, ensuring accurate records and proper rate changes.
• Assist with invoice reconciliation, ensuring proper billing based on receipts and contractual terms.
• Create and maintain credit hold reports for various customer types, ensuring accurate communication with sales and management.
• Other duties as assigned.

Qualifications

• High School Diploma or General Education Development (GED) Diploma.
• Two (2) years of customer service experience.
• Able to type forty-five (45) words per minute.
• Ability to work independently and in a team environment.
• Excellent verbal (telephone) and written communication skills.
• Strong customer service skills.
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Attention to detail and strong organizational skills.
• Effective research skills including the ability to analyze information and make determinations in accordance with company procedures.
• Highly motivated self-starter with the ability to multi-task and complete tasks.

Employee Expectations:

• Regular in-office attendance, Monday - Friday; 8:00 AM to 5:00 PM.
• Must be able to work at a desk and on the phone for long periods of time.
• Uphold and exemplify core values of Safety & Environment: Honesty, Integrity, Respect, Compassion, Reliability, Quality Service, and Innovation in all aspects of work.

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