Are you a driven, ambitous go-getting leader that had previous sucess managing and leading a call center? Look no further!
We are working with a Large plaintiff litigation firm in Century City seeking a call center supervisor that will lead their team. This candidate will be tech savvy and proficient with MS office suite, and Sales Force. We are also seeking the right candidate that is calm, charismatic, and very proffessional when it comes to having difficult coaching conversations and employee development.
This is a leadership role that requires a minimum of 5 years experience managing or supervising a call center of employees. The potential candidate will be responsible for drafting daily reports to senior management tracking performance. Ensuring that your employees provide superb customer service to clients. Setting expectations and holding employees accountable.
This role also requires to have good eyes on talent. Identify, and develop high potential employees for future leadedship roles. Assist implementing sales training for poor performers to avoid retention. Track call volume, analyze KPI's, and implement strategies for customer satisfaction.
If you enjoy working in a fast pace enviornment that keeps you busy, please apply or forward your resume
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
...Role Mission: IDEA Academy teachers are responsible for ensuring that every IDEA student masters the academic and social skills necessary... ...: High level of content-area proficiency as evidenced by teaching certification, field of study, or work-experience Education...
...employment Visa at this time. We're hiring for Mid to Senior level Python Engineers (US-Remote) What youll do: Help translate... ...with project leads, product managers, and other software developers Participating in code and design reviews Becoming domain...
...Responsibilities The Site Safety and Health Officer (SSHO) is responsible for directing and managing occupational safety, health and... ...the Program Manager/Site Manager and indirectly to Corporate Environmental, Safety and Health (ESH) Director. Responsible for...
...have a supportive and innovative company culture that is fully remote , as we offer top-tier training. We sell simplified issue... ...candidate is self-motivated and can work from their home either, part-time or full-time, to protect families that have requested coverage...
...We are representing a top-ranked general contractor known for delivering high-profile commercial, industrial, and infrastructure projects. With a reputation for quality, safety, and on-time project execution , our client is seeking a General Superintendent ....