Are you a driven, ambitous go-getting leader that had previous sucess managing and leading a call center? Look no further!
We are working with a Large plaintiff litigation firm in Century City seeking a call center supervisor that will lead their team. This candidate will be tech savvy and proficient with MS office suite, and Sales Force. We are also seeking the right candidate that is calm, charismatic, and very proffessional when it comes to having difficult coaching conversations and employee development.
This is a leadership role that requires a minimum of 5 years experience managing or supervising a call center of employees. The potential candidate will be responsible for drafting daily reports to senior management tracking performance. Ensuring that your employees provide superb customer service to clients. Setting expectations and holding employees accountable.
This role also requires to have good eyes on talent. Identify, and develop high potential employees for future leadedship roles. Assist implementing sales training for poor performers to avoid retention. Track call volume, analyze KPI's, and implement strategies for customer satisfaction.
If you enjoy working in a fast pace enviornment that keeps you busy, please apply or forward your resume
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
...Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customers needs and grow the business...
...As a design build engineering firm and general contractor, Dennis Groups Architects support our industrial architectural practice in designing and building food and beverage processing facilities. Our projects are industrial projects that are complex and require frequent...
...Create Your Experience of a Lifetime! Come work and play in the mountains! Whether its your first-time seeing snow or you were born... ...Responsible for providing spa guests with safe and effective massage and various therapy services while consistently exceeding guest...
...The Creative Operations Manager serves as primary point of contact for the coordination, review, and output of all creative and content for assigned accounts. Individuals within this role will serve as the primary liaison between the direct mail and digital Strategy...
...WHAT YOULL DO: Plan and organize a project under the direction of a Senior Project Manager and/or Division Manager. Supervise and direct project activities... ...employees to perform essential functions. Rosendin Electric is committed to creating a diverse environment and...