Call Center Supervisor (Leadership Role) Job at Adams & Martin Group, Los Angeles County, CA

ejcyU1kwSVFER1AxdFVoNGdQaklWWjBoY2c9PQ==
  • Adams & Martin Group
  • Los Angeles County, CA

Job Description

Are you a driven, ambitous go-getting leader that had previous sucess managing and leading a call center? Look no further!

We are working with a Large plaintiff litigation firm in Century City seeking a call center supervisor that will lead their team. This candidate will be tech savvy and proficient with MS office suite, and Sales Force. We are also seeking the right candidate that is calm, charismatic, and very proffessional when it comes to having difficult coaching conversations and employee development.

This is a leadership role that requires a minimum of 5 years experience managing or supervising a call center of employees. The potential candidate will be responsible for drafting daily reports to senior management tracking performance. Ensuring that your employees provide superb customer service to clients. Setting expectations and holding employees accountable.

This role also requires to have good eyes on talent. Identify, and develop high potential employees for future leadedship roles. Assist implementing sales training for poor performers to avoid retention. Track call volume, analyze KPI's, and implement strategies for customer satisfaction.

If you enjoy working in a fast pace enviornment that keeps you busy, please apply or forward your resume


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area,

Similar Jobs

Destined Health Solutions LLC

Entry Level Sales Representative Job at Destined Health Solutions LLC

 ...Role Description We are seeking a motivated and ambitious Entry-Level Sales Representative to join our team. This is an excellent opportunity...  ...Self-motivated, goal-oriented, and eager to learn Basic computer skills and familiarity with Google Applications is a plus... 

Tandym Group

Nuclear Medicine Tech Job at Tandym Group

 ...A health services network in Syracuse, NY is seeking a new Nuclear Medicine Tech to join their growing CT/MRI team. About the Opportunity: Start Date: ASAP Assignment Length: 13-week contract (possibility of extension) Shift: Days Schedule: Monday to Friday... 

Kinternational worldwide Travel

Travel Agent Job at Kinternational worldwide Travel

 ...We are looking for Remote (work from home) Travel Agents! Our number onegoal is to give our clients the satisfaction that they can go...  ...people skills - Must be able to talk to clients Benefits: Flexible schedule - Setyour own hours Travel discounts Support... 

Walgreens

Pharmacist Centralized Services Work From Home (Must Reside in VA) Job at Walgreens

 ...company. Serves as a subject matter expert and resource to other pharmacists and field leaders. Maintains current knowledge of Pharmacy...  ...patients, doctors, and insurance plans as needed. Performs other work consistent with the job responsibilities in this document as... 

Dexian

Investment Banking Analyst Job at Dexian

 ...Apply today and embark on an exciting career with a Fortune 500 firm in Commercial Investment Banking! LINE OF BUSINESS Wholesale Lending Services Wholesale Lending Services (WLS) is part of the Commercial Investment Bank providing lending servicing support...