Job Description

Our Purpose & Values:

To Glorify God and Share His Blessings

• Integrity
• Extraordinary Customer Experience
• Teamwork
• Driven to Excellence

Job Summary:

The Finance Support Specialist is responsible for:

• Processing customer payments
• Facilitating the collections process
• Supporting accounts payable process
• QPA Reporting
• Coordinating the Customer Dispute Process

Essential Job Functions & Expected Outcomes:

Finance Responsibilities: 100% of the Job

• Reviews and posts incoming cash receipts and applies payments to customer invoices, as well as processes credits in a timely and accurate manner
• Monitors customer accounts, follows up and reports to management on any delinquencies, and investigates any inquiries related to customer invoices to ensure timely payments
• Reviews and posts incoming non-PO vendor invoices
• Collaborates with Sales Support Team to ensure customer billing reflects agreed upon terms for products and services
• Manages and monitors the Customer Dispute Process
• Prepares monthly VIP reports
• Prepares and uploads quarterly QPA reports
• Cross trains with other Finance Support role and assists Finance Team as needed
• Documents and maintains internal processes and procedures
• Orders supplies for NSI office locations
• Assists with various office tasks such as shipping, collecting, going to the post office, etc.
• Maintains and uploads requested documents for annual audit
• Assists with answering phone calls and monitors general phone mailbox to confirm all inquiries are addressed promptly
• Responds to customer requests within 24 hours
• Adopts and makes automation suggestions for internal processes
• Scans and files paperwork per policy

The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

Education : Bachelor’s degree is preferred; may consider an equivalent combination of education and relevant experience.

Experience: 1+ years of administrative experience.

Certification(s): N/A

Functional Skills: Excellent time management. Strong attention to detail with accurate data entry and organizational skills. Familiar with general business flows.

Technology Aptitude/Skills : Proficient with Microsoft Excel and other Office 365 applications. Familiarity with accounting software a plus.

Language Skills: Effective communication and interpersonal skills.

Leadership/Behaviors: Ability to work independently and collaboratively within a team dynamic. Eagerness to learn and take on new challenges.

Culture Match Behaviors: Honest, “Does the Right Thing”, collaborative, respectful, interacts professionally with others both inside and outside of the organization.

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines

Physical Requirements:

• Ability to sit at desk for 7+ hours per day
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to articulate ideas/information in a logical flow for 5+ hours per day
• Ability to read and respond on an on-going basis daily due to nature of the work
• Ability to talk and communicate with others via phone, in-person, and computer on-going
• Ability to listen to customers, problem-solve, and respond accordingly throughout the day
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull and carry items frequently
• Lifting up to 15 lbs. sporadically

Environmental Conditions & Travel:

• The employee is primarily exposed to a normal office environment with moderate noise
• This position may face inclement weather conditions when traveling
• Travel requirements are limited, generally within a 10-mile radius

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