Helpdesk/System Administrator Job at Selby Jennings, Boston, MA

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  • Selby Jennings
  • Boston, MA

Job Description

Overview:

This leading Asset Management Firm local to Boston is looking for a seasoned Desktop Support Engineer to handle high level escalations from tier 1 and tier 2 support members. The firm is primarily a Windows environment, alongside AWS cloud. In this role, you will support their Windows 10/11 environment, as well as handle Active Directory and O365.

Responsibilities:

  • Advanced troubleshooting within Windows systems
  • Remote and on site user support for internal teams
  • Act as escalation point for tier 1 and tier 2 support members apart of the team
  • Windows System Administration
  • Assist with technical training and assistance to junior engineers
  • Facilitate system upgrades and migrations

Requirements:

  • 5-7+ years of Desktop or Technical Support experience
  • Advanced experience with Windows 10/11
  • Experience working with O365, Active Directory
  • Powershell scripting experience
  • Ticket Management experience (ServiceNow)
  • Communication skills a must!

No C2C

Job Tags

Permanent employment, Local area,

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