Role Overview
We are seeking a hands-on, high-accountability Vice President of Title & Operations to serve as the operational leader of our young, high growth title agency.
This role is designed for a battle-tested title professional — someone who has done the work, understands the details of escrow and title operations, and is equally capable of leading people and owning outcomes.
You will own day-to-day operations, while partnering closely with the Founder on strategy, philosophy, and major decisions.
What This Role Is (and Is Not)
This role is:
This role is not:
Core Responsibilities
Operational Ownership
Own day-to-day title and escrow operations across the agency. Ensure files move efficiently, accurately, and compliantly from open to close. Identify bottlenecks, risks, and inefficiencies — and fix them. Own technical processes and be responsible to execute on adjustments as needed.
Leadership & People Management
Directly manage a team of approximately 12 operational staff. Set clear expectations, coach and develop team members, and build trust through competence and follow-through.
Systems & Technology
Serve as an internal SoftPro expert. Maintain optimized workflows, templates, and system usage, and ensure consistent adoption across the team.
Scaling & Growth
Help design and implement operational processes that scale. Participate in hiring, vetting, and onboarding as the team grows.
Required Experience & Qualifications
Must-Haves (Non-Negotiable):
Highly Valued:
Work Style & Culture Fit
Fast tempo, high accountability, practical over theoretical, direct communication, and no ego — just ownership.
Growth Opportunity
This role is designed to grow into a true operational second-in-command position, with increasing authority over team structure, process design, hiring decisions, and operational strategy. Our company is growing 50% - 100% annually.
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