Job Description

SUMMARY:

THERE IS NO DIRECT SELLING. THIS IS STRICTLY SALES SUPPORT

SUMMARY :

Provides customer and sales support to business divisions by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Contacts customers/suppliers frequently to answer questions, resolve general problems, and provide/receive general information.
• Maintains vendor/customer accounts ensuring timely payment and receipt of invoices via SAP/Excel. Assist Sales department on A/R collection.
• Tracks and maintains inventory levels, purchasing, shipping, or other records by compiling data from contracts, purchase orders, invoices and accounting reports.
• Manages material receipts from mills, reconcile inventory held at processor/warehouse, track purchasing, shipping, or other records by compiling data from contracts, purchase orders, invoices, and accounting reports.
• Records business and accounting transactions via SAP, and other BI solutions.
• Arranges warehousing and transportation. May negotiate rates with freight forwarding companies and tracks deliveries/shipments to ensure timely arrival of goods in compliance with import/export regulations.
• Prepares shipping documents for customs clearance. Coordinates settlements complaints with insurance department.
• Interacts with customs brokers regarding vessel arrivals, documentation status, harmonized tariff classification, freight release and pick-up, delivery order specifics, ACH payment of duties, import regulations and duty drawbacks.
• Coordinates settlement complaints with insurance department, processor and mill technical service staff.
• Supervises and coordinates the timely payment of invoices. Prepares/generates accounting and other related reports via SAP/Excel.
• May perform general administrative tasks including answering phones, filing, travel arrangements, expense reports, etc.
• Other duties as assigned

KNOWLEDGE AND SKILLS:

• Customer service experience required, including the ability to recognize and satisfy customer requirements and expectations in daily business.
• Demonstrated ability to learn and adapt to using integrated accounting and material management software.
• Experience working with SAP preferred.
• The ability to work independently and troubleshoot problems.
• Excellent communication skills both verbal and written, organizational skills, and computer skills (Microsoft Office applications). Intermediate
• Advance Excel skill is preferred.

EDUCATION AND WORK EXPERIENCE:

Bachelor’s degree and 3 years relevant experience

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